Refund & Returns Policy
30-Day Worry-Free Return
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags attached.
Certain items are non-returnable, as described below. We reserve the right to refuse a return if the item does not meet these conditions.
Photo Claim Process
If your bag arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the product and packaging. We will review your claim and issue a full refund or send a replacement at no additional cost. No need to return the damaged item unless we specifically request it.
Natural Material Disclaimer
As our bags are made from natural fibers, slight color variations may occur between product photos and the actual item. These natural variations are part of the handcrafting process and are not considered defects. Returns based solely on minor color differences from product photos are not eligible under this policy.
Return Process
To initiate a return, contact our customer support team with your order number and the reason for the return. Once your request is approved, we will provide a return authorization and instructions on where to send the item. Please pack the item securely to prevent damage during transit and include a copy of your order confirmation.
Refund Method
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within a reasonable number of days. Shipping costs are non-refundable except where required by law or where the return is due to our error.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged: products marked as final sale or clearance, intimate or personal care items, gift cards, and customized or personalized products. If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective product, an incorrect item, or our error. In such cases, we will cover the reasonable cost of return shipping. Original shipping charges are non-refundable, except where the entire order is returned due to our error.
Cross-Border Returns
For international orders, the customer is responsible for return shipping costs, customs duties, and any taxes that may apply when returning an item. We recommend using a trackable shipping service for cross-border returns, as we cannot process a refund for items we do not receive. Any original import duties or taxes paid on the order are typically non-refundable; please consult your local customs authority for more information.