Shipping Policy

Processing Time

Orders are processed within 1 to 3 business days after payment confirmation. Processing time does not include weekends or public holidays. During peak periods or promotions, processing may take longer. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Regions

We currently ship within the United States. If your country is not available at checkout, please contact our customer support team, and we will do our best to accommodate your request as we expand to more regions. We do not ship to PO boxes or freight forwarding addresses for certain restricted items.

Shipping Time

Estimated delivery time after dispatch:

  • United States: 8-15 days via E-Packet or Yanwen.

These are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.

Tracking

All orders include a tracking number. You will receive tracking details by email once your order has shipped. Tracking updates may take up to 48 hours to appear after dispatch.

Duties and Taxes (DDP)

For US orders, duties and taxes are included in the price at checkout (Delivered Duty Paid, DDP) — there are no surprise fees on delivery and no additional customs charges to pay to the carrier.

Shipping Cost Calculation

Shipping costs are calculated at checkout based on the destination, the weight and dimensions of the package, and the selected shipping method. Any free shipping promotions (free standard shipping on orders over $40) apply only to the shipping charge and do not cover applicable duties or taxes. The total shipping cost will be displayed before you complete your purchase.

Customs and Taxes

We currently ship within the United States only, so the EU rules below do not apply to current orders. They are retained for reference and will apply only if we expand shipping to the European Union in the future.

For orders shipped to the European Union, we use the Import One-Stop Shop (IOSS) scheme for low-value goods (consignments with a value below the EUR 150 threshold). This means that VAT is collected at the time of purchase and included in the order total, so your package should not incur additional VAT or handling fees on delivery.

For orders shipped outside the EU, and for EU orders exceeding the IOSS threshold, any applicable customs duties, import taxes, or handling fees are the responsibility of the recipient and are typically collected by the carrier on delivery. We are not responsible for delays caused by customs authorities.

Tracking Information

Once your order has shipped, we will send you an email containing a tracking number and a link to track your package. You can also view tracking information in your account order history. Please allow up to 48 hours for tracking updates to appear after dispatch.

Shipping Issues

If your package is lost, damaged, or significantly delayed, please contact our customer support team with your order number and a description of the issue. We will work with the carrier to resolve the problem. For damaged items, please provide photos of the product and packaging. We are not liable for packages marked as delivered that cannot be located, but we will assist you in filing a claim with the carrier where possible.